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VoIP service related documents
| General Terms and Conditions (GTC) | Download |
| General Terms and Conditions (GTC) - valid until 14/09/2023 | Download |
| Business VoIP contract | Download |
| Residential VoIP contract | Download |
| GTC Annex No. 3: Service fees | Download |
| GTC Annex No. 4: Subscriber services | Download |
| GTC Annex No. 5: Quality indicators | Download |
| GTC Annex No. 6: Data protection policy | Download |
| GTC Annex No. 7: Number portability declaration | Download |
| GTC Annex No. 8: Supervisory authorities | Download |
| Call termination fee | Download |
| Detailed rules of the number portability procedures | Download |
Data protection related documents
| Data processor code of conduct | Download |
| Data protection incident management policy | Download |